When you look at the Emergency Department, it is quite often recognized as the gateway to your hospital. With an average of over 50% of admissions coming through the ER, patients are given their first impression of the hospitals’ care via the emergency services. That patients experience determines if they, and their family will be repeat visitors to your hospital. Administrators have also realized the ED is probably the hardest department to manage; staffing of doctors, flow of patients, billing, collection, staffing – there is much to look after.
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